Frequently Asked Questions

Yes, prices are available as a guide on our Booking page.
Please note these are a starting price, and we use weight, height, coat condition, and behaviour to factor in how much time and product your dog’s groom may take.

No, bookings are essential to how we run our days. There’s a lot that goes on behind the scenes to keep things running smoothly, and any walk in enquiries take our attention away from the pups currently with us.

Honestly, it depends on the breed and coat type, but all dogs deserve grooming and they deserve it to be a normal occurrence for them, not a punishment.

Monthly grooming whether it be a full groom, a wash up, or a tidy, is the ideal frequency. This is especially important for puppies or dogs with behavioural considerations.

We will suggest a frequency we believe is best for your dog.

6 Weekly is the industry standard for any dog that receives a haircut and is brushed a minimum of 3-4 times a week, down to the skin.

Our ideal client is someone dedicated to looking after their dog and plans for this.

They understand when their pet needs a bit more support with some “Extra Care”, or a behavioural groom add-on due to some aversions they may have.

They keep their dog on a 4-6 weekly schedule and notify us with plenty of time if any changes are necessary to the schedule. They also understand that as a small service-based business, we are doing our best to keep the quality of care high.

No, Elle is very experienced and has a passion for working with fear aggressive or high intensity dogs like working dogs. As the owner of a GSD and of horses, Elle is passionate about creating boundaries for her doggy clients to be able to safely enjoy their time at the salon within.

Our main concern is for the safety of all dogs and staff, so if your dog has a history of behavioural considerations, please ensure you make this known at the earliest point possible, and seek advice on creating a booking.

Absolutely! We have started seminars for small groups of clientelle, usually on a Saturday afternoon.

We are also able to offer one-on-one classes, but highly recommend attending a seminar first.

Check out our “Seminars” or “Classes” page for upcoming events.
If you can’t see one, please contact us directly as some are on a demand basis.

As a small appointment only salon, each appointment means a lot to us.

We have a 72hr cancellation policy to give us the best possible chance of refilling your appointment.

We provide several reminders, and are phasing out confirmation messages to minimise additional admin time spent chasing up those who don’t reply.

Of course, emergencies happen and we will be as lenient as possible. Our staff come to work regardless, and need to be paid for their time. Respect our time, as we set it aside for your booking.

Please have the courtesy to let us know ASAP if you need to reschedule. We will prioritise looking after clients that look after us.

We will do everything we can to help you and your pup to have a safe grooming experience.

We have a “Meet and Greet” service available for anyone to book on our online portal, and would love to meet you all and discuss what we can do to help your dog feel better.

You can pop notes on your bookings, as well as on your profile for us to see when booking.

For behavioural considerations, this is a Speciality Service and is charged accordingly.
Please add at minimum Extra Care, or Behavioural Considerations as an Add-On to your booking to ensure we have enough time and the right staff member available.

You are always welcome to reach out to us via text to 0478 603 396.

Item descriptionWe love puppies! Elle specialises in starting puppies with confidence and safety in mind.
As soon as your vet has let you know your pup has been appropriately vaccinated, your puppy can come in for an appointment.

Make sure you bring them in as early as possible to start the socialisation and desentisation process while they’re in their most curious stage of development so we can make grooming fun.