All bookings and payments are managed through our secure online booking portal. Card details are stored securely for your convenience, and cash payments are also accepted in salon. Please keep your profile details up to date so we can continue to provide the best possible care for your dog.

We require a minimum of 72 hours' notice for any cancellation or rescheduling. This allows us to offer the appointment to another client and helps us keep a fair, efficient schedule for everyone.

Beyond this minimum notice period, please understand that rescheduling is also subject to staff availability. Each of our groomers has their own regular clients and areas of speciality, so we cannot always guarantee the same groomer or time slot if a change is made close to your appointment.

We understand that plans can change, but clients who reschedule or cancel frequently may find their access to preferred appointment times reviewed, or a deposit requested for future bookings.

Clients on a recurring or annual booking are asked to honour their scheduled appointments wherever possible. Repeated cancellations of a recurring booking may result in that time slot being released to other clients on our waitlist.

Please arrive on time for your appointment. If you are running more than 15 minutes late we may not be able to accommodate your dog, and a late fee may apply. A no-show without notice will incur the full cost of the scheduled service.

To keep every dog's coat and skin healthy, we recommend a maximum interval of 6 weeks between grooming appointments.

Regular, consistent grooming is important for your dog's safety and comfort, and it keeps matting, skin issues and other problems from developing. If your dog is more than 6 weeks overdue, we may not be able to take a new booking until this has been discussed with our team.

An Overdue Groom Fee applies for dogs presenting 9 or more weeks since their last groom, and a higher fee applies from 12 or more weeks overdue, reflecting the extra time, care and de-matting work required to safely groom a badly overdue coat.

Some dogs come to us feeling anxious, fearful or reactive, whether due to past experiences, limited socialisation, or simply the unfamiliar sounds and sensations of the grooming process. Our team is experienced in reading canine body language and adapts handling techniques to keep every dog as calm and safe as possible.

For dogs who need extra time, patience or a modified groom, we may recommend shorter, more frequent visits to build trust, or a muzzle for the safety of both the dog and our groomers. In some cases we may need to refer clients to a groomer or behaviourist better equipped for a particular dog's needs, always with the dog's welfare as our first priority.

Regular grooming is about far more than appearances. It gives us the chance to check your dog's skin, coat, ears, eyes, teeth and nails for early signs of infection, parasites or other health issues, often before they become obvious at home.

Consistent grooming also keeps your dog comfortable, reduces matting and shedding, and helps build familiarity and trust between your dog and our team, making every future visit calmer and easier for everyone involved.

Saturday appointments are popular, so a 10% surcharge is built into our Saturday pricing to reflect this. Existing regular clients who were already receiving a discounted rate before this change was introduced are grandfathered in at a reduced 5% surcharge.

We know that life doesn't always run to a fixed schedule. Where we can, we try to accommodate shift workers, emergency services staff and other clients whose availability changes week to week, so book in and let us know your situation and we'll do our best to find a workable arrangement.

These practices let us stay a reliable, high quality maintenance salon for every dog in our care, while treating each client and their circumstances with fairness and understanding.